Warranty Policy

Belle Vault Lifetime Warranty

Every Belle Vault® is built to travel with you, from your vanity to carry-on, weekend getaways, and long trips abroad. We back that craftsmanship with a Limited Lifetime Warranty against manufacturing defects in materials and workmanship.

Our vaults are crafted from premium vegan leather inside and out, with reinforced stitching, a non-collapsing structure, and gold-tone zippers made for frequent use. If a defect appears in the materials or the way your vault was made, we will repair or replace it, free of charge, at our discretion.

This warranty covers defects. It does not cover normal wear and tear.

What’s Covered

• Seams or stitching that come apart under normal use
• Zippers, pulls, or hardware that break due to a manufacturing fault
• Vegan leather or lining defects present from the start, such as peeling or cracking not caused by misuse
• Handles, dividers, or panels that detach because of a workmanship defect
• Structural failure where the bag loses its shape due to a construction defect

Warranty Eligibility

This warranty applies only to products purchased through official Belle Vault® channels:

• bellevault.com (our official website)
• The Shop App (official Belle Vault® storefront)

Products bought through unauthorized sellers, including resale platforms, auction sites, marketplaces, or any third party not listed above, are not eligible for warranty coverage.

This warranty is non-transferable and applies only to the original purchaser or a verified gift recipient. Since many Belle Vault pieces are given as gifts, recipients can submit a claim using the original order number.

What’s Not Covered

• Normal wear and tear: softening of the leather over time, minor scuffs, faded gold-tone finish, worn zipper pulls
• Improper use or care: prolonged exposure to heat, direct sunlight, or moisture; overpacking beyond the bag’s capacity
• Stains from cosmetics or chemicals: nail polish, acetone, hair dye, self-tanner, or other products that can permanently mark or damage vegan leather
• Machine washing or soaking: Belle Vault bags should be wiped clean with a damp cloth only
• Airline, courier, or luggage mishandling
• Animal damage
• Cosmetic marks that do not affect function
• Damage from modifications, personalization by third parties, or third-party repairs

How to Submit a Claim

If you believe your vault qualifies, email support@bellevault.com with:

1. A short description of the issue
2. Clear photos of the defect
3. Your order number or valid proof of purchase

Once your claim is approved, we’ll send you the next steps.

• The customer is responsible for shipping the item to us. Items must be shipped within 7 days of authorization.
• Please use a trackable and insured service (e.g. UPS or FedEx). Belle Vault® is not liable for lost or damaged shipments in transit.

Claim Resolution

• Warranty coverage applies to the same item only.
• If the item is no longer available, we will issue a gift card equal to the original purchase price.
• In some cases, a partial gift card may be issued depending on the condition of the item and the nature of the claim.
• Accepting a replacement or gift card fully resolves the claim. The warranty cannot be reused for the same issue.

Contact

Belle Vault®
Monday – Friday: 9:00 AM – 4:00 PM (EST)
Email: support@bellevault.com
Phone: +1 (575) 303-6994
1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, United States

Every Vault. Every Journey.